I LIVE. I LOVE. I LASH.

Call us Toll Free

833-LASH-411

FAQs

1. How often do I get my order and can I change the frequency?

It ships out every month. You are able to log in to your account and change the frequency of your order to speed up or slow down how often you receive it. 

2. Can I change / cancel my membership?

Absolutely, you are able to log in to your account to change or cancel your membership at any time. 

3. How long does it take to get my order?

You can expect to receive your order within approximately 7-14 days from the date that you placed your order.

4. Are there any more styles?

We have new styles coming soon.

5. What form of payments are accepted?

We accept Paypal, Visa, Mastercard, and Amex.

6. Which countries do we ship to?

We ship within the US, Canada, and the UK. Shipping rates vary accordingly.

7. What do you charge for shipping and handling?

We offer flat rate $3.97 shipping on all our products going to the United States or Canada. Flat rate shipping of $6.97 to all orders in the United Kingdom.

8. How can i get the latest products offered?

Subscribe to our mailing list at the bottom of the homepage where all promotions and new products will get sent right to you.

9. What is your return policy?

We stand behind our products. If you are not completely satisfied with your eyelashes, then we will offer you a full refund or exchange on the eyelashes. The shipping cost will not be refunded. 

10. How do I return / exchange the product I purchased and how long do I have?

There is no time limit. Simply contact us at orders@dollareyelashclub.com and one of our team members will help you.

11. Will I be charged sales tax?

We are required by law to collect sales or other applicable taxes. The tax amount displayed during the checkout process is an estimate and is labeled accordingly.

12. How do I return my product?

Please send us a message on the contact us page, with your order number and any relevant details and we will process your return. Please mail any product(s) you are returning to the following address:
PO Box 2039, Edmonton Main, Edmonton, AB,T5J 2P4, Canada